Privacy Policy, Terms & Refunds
How PawsWorld handles your data, what you can expect from the service, and the rules for tags, payments and refunds, all in one place.
Last updated: 10 November 2026
1. Introduction
PawsWorld ("we", "us") provides QR tags that link to an animal's profile, so that someone who finds the animal can let its guardian know. We are based at Prabhat Building, A-408, Siddhi Vinayak Nagar, Rawalpada, Dahisar East, Mumbai, Maharashtra 400068.
This page covers our website (pawsworld.in), your dashboard, the QR tags we supply and the page that opens when a tag is scanned. It explains what we collect, why, who sees it, how long we keep it, and the terms on which we offer the service.
By creating an account or using a PawsWorld tag you agree to this page. If you do not agree, please do not use the service.
2. Information we collect
Account data
Your name, email address, mobile number and login details. You give your mobile number when you sign up. If you sign in with Google, we receive your name and email from Google, and you add your mobile number right after you first sign in. We never see or store your password in readable form.
Pet profile data
What you enter about an animal: name, type, species, gender, breed, colour and markings, weight, notes and a photo.
Community and stray animal profiles
For a community or stray animal you can add a caretaker’s name, phone number and email address. These details belong to the caretaker, not to you, so see "What finders see" for who can view them.
Vaccinations, medical records and files
Vaccination entries and the certificates you upload with them, and medical records and the files you attach to them (for example reports and images).
Scan data
When someone other than the owner scans a tag, we record the details listed under "If you scan a tag". The tag’s guardian can see this scan history, including the scanner’s name and mobile number.
Order and payment data
Tags are ordered by phone and arranged with us directly. We keep a record of the tags supplied to you and their service dates. This website and the app do not take payments and do not collect or store card or bank details.
Technical data
Basic usage and performance statistics collected through Vercel Analytics, and standard server logs from our hosting providers. See Cookies below.
3. How we use your information
- To run the service: your account, pet profiles, vaccination and medical records, and tags.
- To show a tag’s profile to a logged-in person who scans it, as described below.
- To email the guardian when their tag is scanned.
- To send account emails such as email verification and password reset.
- To answer support requests and keep the service secure and reliable.
- To meet legal obligations.
We do not sell your personal data.
4. What finders see
Anyone who scans a tag must log in first. If the tag is linked to a profile, a logged-in scanner can see:
- the animal’s details: name, type, species, breed, gender, colour and markings, weight, age, about text and photo;
- for community or stray animals only, the caretaker’s name, phone and email;
- a short summary of the 5 latest vaccinations (name, date given, next due date and status) and the 5 latest medical records (type, title and date).
These stay private and are never shown to scanners:
- the owner’s email address, phone number and address;
- notes, descriptions and vet details on records;
- uploaded files and attachments, including vaccination certificates and report files;
- the animal’s usual location and the tag’s scan history.
Community profiles: caretaker details
The caretaker details you enter on a community or stray profile are shown to every logged-in person who scans that tag. Only enter a caretaker’s name, phone number or email if they have given you permission to share it this way.
5. If you scan a tag
You must be logged in to a PawsWorld account to see a tag’s profile. No app is needed, only a phone browser. When you scan a tag that belongs to someone else, we record:
- your account name and the time of the scan;
- your location (see below);
- your mobile number, taken from your account. A valid mobile number is needed to view a tag, and it is always recorded;
- basic device details: browser, operating system and device type.
Your name and mobile number are always sent to the tag’s guardian, in an email and in the scan history in their dashboard, so they can contact you. You are not asked first and cannot turn this off. Only your location needs your permission. Scanning your own tag is not recorded as a scan.
Location data
- Location is collected only when a tag is scanned, never in the background.
- Precise (GPS) location is used only if you allow it when your browser asks. You can decline.
- If you decline or your device cannot provide it, we use an approximate location worked out from your internet connection. This is city level and can be miles off. It is worked out on our own server from a local database, and we do not store your IP address.
6. How the guardian is notified
The guardian is told about a scan by email only. There is no in-app or text-message alert, and the email is not instant:
- it is sent once the scanner answers the location prompt, or after a short delay (about 90 seconds) if they do not;
- if sending fails we try again for a short while;
- it contains the animal’s name, the scan time, the scanner’s name, the scanner’s mobile number and the location we have (precise or approximate).
The guardian can also see each scan, with the scanner’s name and mobile number, in the scan history in their dashboard.
If the same person scans the same tag again within 10 minutes, we do not send a second email.
8. Data retention and deletion
Each QR tag comes with 1 year of service from the date the tag is claimed. There is one plan only: 1 year. There are no other plans or tiers.
When the 1 year ends
- Uploaded files are deleted. This means animal photos, vaccination certificates and medical record attachments.
- Your account, pet profiles, vaccination and medical record entries (the text details) and scan history stay in our database.
Deleting your account and data
To ask for your account and all related data to be deleted, call us on +91-9082211080. We will confirm your identity before we act, and then delete your data, except anything we must keep by law.
9. Your rights
Under India’s Digital Personal Data Protection Act, 2023 you have the right to:
- get a summary of the personal data we hold about you and how we use it;
- ask us to correct or update inaccurate data;
- ask us to erase your data;
- withdraw consent at any time (this may mean we can no longer provide the service);
- have your grievance heard and answered.
To use any of these rights, call us on +91-9082211080 or write to the address below. You can also correct most of your data yourself in your dashboard.
Grievance contact
- +91-9082211080
- Prabhat Building, A-408, Siddhi Vinayak Nagar,Rawalpada, Dahisar East,Mumbai, Maharashtra 400068
10. Security
We use reasonable safeguards to protect your data: private file storage with short-lived access links, login required to scan, limits on how often a tag can be looked up, and access checks on every request. No system is completely secure, so we cannot promise absolute security.
11. Children
PawsWorld is meant for adults aged 18 and over. A person under 18 may use it only under the supervision of a parent or guardian, who is responsible for that use.
13. Terms and Conditions
Your account
Give us accurate information and keep your login secure. You are responsible for what happens under your account.
Acceptable use
- Use scan and contact information only to help reunite an animal with its guardian.
- Do not misuse, copy, sell or publish anyone’s contact details or location.
- Only enter another person’s contact details on a profile (for example a caretaker) if they have agreed.
- Do not upload unlawful content or try to break, overload or bypass the service.
Tag ownership and claiming
A tag can be claimed by one account, using the code printed on it. Once claimed, the tag is linked to that account and one profile. Tags cannot be transferred between accounts by users.
Service period
Each tag includes 1 year of service from the date the tag is claimed. What happens at the end of that year is explained under Data retention and deletion.
No guarantee of recovery
PawsWorld helps a finder let a guardian know. We do not guarantee that a lost animal will be found or returned, that a tag will be scanned, or that an email alert will arrive on time.
Availability
We work to keep the service running but may pause it for maintenance or because of events outside our control.
Limits on our liability
To the extent the law allows, PawsWorld is not liable for indirect or consequential loss, including loss of a pet, or for the actions of people who scan a tag. Our total liability for any claim is limited to the amount you paid for the tag concerned.
Termination
You may stop using PawsWorld at any time. We may suspend or end an account that breaks these terms or misuses scan or contact information.
Governing law
These terms are governed by the laws of India. The courts in Mumbai have jurisdiction over any dispute.
14. Payments and refunds
A PawsWorld QR tag costs ₹299. This includes 1 year of service from the date the tag is claimed.
Tags are ordered by phone, not through an online checkout. Call +91-9082211080 to order and to arrange payment.
Once a tag has been claimed (activated), it cannot be refunded.
15. Changes to this policy
We may update this page from time to time. The "Last updated" date at the top shows the latest version. If a change is significant, we will take reasonable steps to let you know, for example by email or a notice in your dashboard.
16. Contact us
Questions about this page or your data? Reach us here:
- +91-9082211080
- Prabhat Building, A-408, Siddhi Vinayak Nagar,Rawalpada, Dahisar East,Mumbai, Maharashtra 400068